Returns & Exchanges
At Relax & Wax, we want you to be happy with your purchase. We understand that situations can vary, so return and exchange requests are reviewed on a case-by-case basis.
Return or Exchange Requests
If you have an issue with your order or would like to request a return or exchange, please contact us within 14 days of delivery. Please include your order number and a brief explanation of the reason for your request.
Please contact us before returning any merchandise. Products returned without prior authorization may not be eligible for a refund or exchange.
Return Shipping
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.
If a return is approved, we will provide return instructions. We recommend using a trackable shipping method, as Relax & Wax is not responsible for returned packages that are lost or damaged in transit.
If the return is the result of an error by Relax & Wax, such as receiving an incorrect item, we will work with you to resolve the issue.
Opened or Used Products
For health, hygiene, and safety reasons, products that have been opened, used, altered, or are no longer in their original condition may not be eligible for return or exchange.
Eligibility will be determined based on the individual circumstances of the request.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible so we can make it right.
We may request photos of the product, packaging, shipping box, or damage to help us resolve the issue.
Refunds
Approved refunds will be issued to the original form of payment after the returned merchandise has been received and inspected.
Original shipping charges are non-refundable.
Exchanges
Exchange requests are reviewed on a case-by-case basis and are subject to product availability. Customers are responsible for shipping costs associated with approved exchanges unless the exchange is due to an error by Relax & Wax.
Final Sale Items
Clearance, discontinued, closeout, and items specifically marked Final Sale are not eligible for return or exchange unless they arrive damaged or defective.
Questions?
If there is a problem with your order, please contact us. We value our customers and will always do our best to review the situation fairly and find an appropriate solution.
Relax & Wax reserves the right to approve or decline any return, exchange, replacement, or refund request based on the circumstances of the individual order.
